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Glamour Secrets’ Booking Policy is designed to not only protect our Salon Team members, but also our clients eager to book, and the affordability of our services and business basic operating costs. No-shows and last minute cancellations enormously disadvantage our business, salon team, and clients who cannot book those time slots.
We employ the very best stylists and aestheticians and we invest a great deal in further educating them. Therefore, we hope you will appreciate our Booking and Cancellation policy.
All services or combination of services totaling more than 1hr require a credit card number, or cash or debit card deposit to hold and confirm that reservation space.
For cancellations with less than 24hrs notice that can not be rebooked, or for clients who do not show, a convenience fee of 50% of the cost of the base service, plus tax, will be charged to the client.
As a complimentary service, we attempt to call all clients the day before a service as a reminder. Failing to receive a call or claiming a call was not made will not fall on the responsibility of the Salon.
We understand that sometimes, you may need to change your booking. We kindly request more than 24 hours notice so that we can offer that time slot to another client. If you cannot make your appointment, you may send a friend or family member in your place, or your deposit will be forfeited.
Guests calling with less than 24 hours notice to change services requiring over 1 hour in time, will be charged a $25 appointment switching fee.
Three short-notice cancellations (less than 24hrs) or no-shows will result in the permanent requirement of a credit card for the reservation of any Salon Service.
We sincerely thank you for your cooperation.
These policies apply to the Glamour Secrets, Dieppe location only and do not necessarily reflect the views of the corporation or other similar locations.
CF Champlain Entrance 2 | 477 Paul St. #M-002 Dieppe, NB